Sensitive Claims

ACC Sensitive Claims: Specialist Support for Abuse Survivors

If you’ve suffered sexual abuse, assault, or trauma, ACC provides fully-funded counselling, therapy, and support – but 60% of sensitive claims face unnecessary delays or denials without expert advocacy.

What Qualifies as an ACC Sensitive Claim?

Advocates can help survivors access cover for:

✔ Sexual abuse/assault (childhood or adult)
✔ Psychological trauma (PTSD, anxiety, depression)
✔ EMDR, CBT, and other ACC-funded therapies
✔ Lost income due to mental injury
✔ Support services (safety planning, case management)

"After ACC rejected my childhood abuse claim twice, an ACC advocate from the supplied list secured 80 therapy sessions and backdated payments." – Sandra, Auckland

Why ACC Denies Sensitive Claims

Common refusal reasons we overturn:

✖ "Insufficient evidence" – Advocates work with therapists to document trauma
✖ "No physical injury" – Advocates prove mental injury under ACC criteria
✖ "Historical abuse" – ACC Advocates overcome time limit objections
✖ "Not NZ-related" – ACC Advocates advocate for overseas survivors now living here

Your ACC Sensitive Claim Entitlements

You may qualify for:

• Up to 80 therapy sessions (with approved providers)

• Psychiatric care (medication management, specialist reports)

• Weekly compensation (if unable to work)

• Vocational support (return-to-work plans)

Trauma-Informed Claim Process

1. Confidential consultation – No details shared without consent

2. Therapist matching – An advocate can help connect you with ACC-approved specialists

3. Evidence preparation – Psych assessments, GP records, impact statements

4. Application/appeal – Advocates and lawyers can handle ACC communication

5. Ongoing support