Navigation Service Providers
Find an ACC Navigation Service Provider
Not sure where to start? ACC navigation services can help people understand the ACC process, what steps to take next, and where to find the right support.
Support to help you understand ACC
The ACC system can be confusing, especially when people are dealing with injury, trauma, stress, financial pressure, or complex decisions.
Navigation services are designed to help people better understand ACC processes, letters, decisions, entitlements, and support pathways.
What is an ACC navigation service?
A navigation service helps people understand where they are in the ACC process and what options may be available. This may include explaining ACC wording, helping people understand decisions, and guiding them toward the right next step.
Navigation support is especially useful when people feel unsure, overwhelmed, or do not know whether they need an advocate, lawyer, or another support service.
You do not need to understand the ACC system alone
Many people contact a navigation service simply because they feel confused, overwhelmed, or unsure what to do next.
Navigator, advocate, or lawyer?
A navigator may help explain the process and point you toward suitable support. An advocate may help you deal more directly with ACC, especially where a claim is delayed, declined, or disputed.
A lawyer may be needed for more complex review, appeal, or legal matters. Many people start with navigation support before deciding what level of help they need.
What navigation services may help with
- Understanding ACC letters and decisions
- Knowing what steps to take next
- Understanding available support pathways
- Explaining ACC processes in plain language
- Helping people prepare questions for ACC
- Guidance around reviews, disputes, or declined claims
- Connecting people with advocates, lawyers, or support services where needed
When people commonly seek help
People may contact a navigation service when:
- They do not understand an ACC decision
- Their claim has been delayed or declined
- They are unsure what support they may be entitled to
- They feel overwhelmed by forms, letters, or phone calls
- They are dealing with a sensitive claim
- They need help understanding weekly compensation, treatment, or rehabilitation support
- They are unsure whether they need an advocate or lawyer
Navigation service provider listings
Navigation service provider listings below.
Need help understanding where to start?
You can contact WayFinders Navigation Services for guidance, or browse the ACC Advocates NZ directory to find independent support across New Zealand.
WayFinders Navigation Services: 0800 273 030
Find a Navigation Service provider
Updated 20-05-2026
Navigation Service national providers
Way Finders 0800 273 030
queries@wayfinders.org.nz
Workplace Injury Advocacy Service (WIAS) 0800 486 466
advocacy@nzctu.org.nz
Kaitaia
Te Ara Tūhono — kaupapa Māori Navigation Service regional providers
Kaitāia Te Hiku Hauora
0800 808 4024
tehiku.outreach@tehikuhauora.nz
Hokianga
Hauora Hokianga
0800 100 079
referrals@hauorahokianga.org.nz
Te Tai Tokerau
(Northland)
Whangārei
Ringa Atawhai Mātauranga
0508 6284 4283
navigate@ram.org.nz
Central & North
Auckland
Te Rūnanga o Ngāti Whātua — Te Hā Oranga
0800 698 342
referrals@tehaoranga.co.nz
South Auckland
Manukau Urban Māori Authority
0800 866 862
acc@muma.co.nz
Whare Tiaki Hauora
0800 024 321
tuuhono@wharetiakihauora.org.nz
Tāmaki Makaurau
(Auckland)
West Auckland Hoani Waititi Marae Trust
0800 9248 484
reception@hoaniwatiti.co.nz
Waikato and Hauraki
Pukekohe &
Bombay South
Te Ahi Kaa Indigenous Solutions
0800 524 942
admin@teahikaa.co.nz
Thames
Te Korowai Hauora o Hauraki
0508 835 676
accnavigator@korowai.co.nz
Hamilton
ĀKI Innovations
0508 25 44 66
navigation@aki.nz
Taupō & Tūrangi
Tūwharetoa Health
0800 9427 454
info@thct.co.nz
Te Moana-a-Toi
(Bay of Plenty)
Rotorua
Te Rūnanga o Ngāti Pikiao Trust
0800 628 222
navigateacc@pikiaorunanga.org.nz
Ōpōtiki
KŌ Kollective Trust
0800 628 222
navigateacc@ko-kollective.nz
Te Puke
Poutiri Wellness Centre
0800 573 0091
navigateacc@poutiri.org
Tauranga
Ngāti Kahu Hauora
0800 760 160
navigateacc@ngatikahuhauora.co.nz
Whakatāne, Rotorua,
Tokoroa & Kawerau
Waiariki Whānau Mentoring Trust
0800 628 222
navigateacc@waiarikiwhanau.org.nz
Murupara
Te Ika Whenua Hauora
0800 628 222
acc@tiwh.org.nz
Te Tairāwhiti
(Gisborne)
Tikitiki
Huarahi Pai Whānau Services
0800 924 278
navigate@hpwhanau.com
Ruatoria & Gisborne
Ngāti Porou Oranga
0800 833 502
accngatiporou@npo.org.nz
Gisborne
Te Rūnanga o Tūranganui a Kiwa
06 867 8109
kaiurungi@trotak.iwi.nz
Te Matau-a-Māui
(Hawke’s Bay)
Napier
Te Kupenga Hauora Ahuriri
0800 854 200
referrals@tkh.org.nz
Taranaki
Manaia &
New Plymouth
Ngāruahine Iwi Health Services
0508 367 648
referrals.acc@ngaruahine.org
Manawatū Whanganui
Whanganui
Te Oranganui
0800 202 004
referrals@teoranganui.co.nz
Palmerston North
Whanake Rangitāne o Manawatū Trust
0800 942 6253
referrals@whanakerangitaane.co.nz
Te Whanganui-a-Tara
(Wellington)
Lower Hutt
Te Rūnanganui o Te Āti Awa
0800 728 5872
acc@atiawa.com
Porirua
Te Rūnanga o Toa Rangitira / Ora Toa
0800 672 862
accoratoanav@oratoa.co.nz
Te Tau Ihu
(Tasman/Nelson/
Marlborough)
Nelson & Marlborough
Te Kōtahi o Te Tauihu Charitable Trust
0800 514 358
awhi@kotahitehoe.org.nz
Te Tai Poutini
(West Coast)
Greymouth & Hokitika
Purapura Whetū
0800 884 666
tearatuhono@pw.maori.nz
Greymouth
Te Kōtahi o Te Tauihu Charitable Trust
0800 514 358
awhi@kotahitehoe.org.nz
Waitaha
(Canterbury)
Christchurch
Purapura Whetū
0800 884 666
tearatuhono@pw.maori.nz
Te Rūnanga o Ngā Maata Waka
0800 669 222
accnavigation@maatawaka.org.nz
Ōtākou
(Otago)
Dunedin
Ārai Te Uru Kōkiri Training Centre
0800 455 330
acc@kokiricentre.co.nz
Queenstown
Mana Tāhuna Charitable Trust
0508 824 864
acc@manatahuna.co.nz
Murihiku
(Southland)
Invercargill
Ngā Kete Mātauranga Pounamu Charitable Trust
0800 925 242
admin@nkmp.nz
